Returns & Complaints

If you want to return an item or want to make a complaint, you've come to the right place.

You have a 14-day right of return.

Fill out the form below.
You will then receive an email with the return address within 24 hours.
The item must be unused or unworn (it is of course permitted to try on textiles once).
Pack the item in the original packaging (enclose the delivery note), frank the package sufficiently (you will bear the shipping costs) and bring it to a DHL station near you.
As soon as the return has arrived, the purchase price will be refunded to you.

Clear manufacturing and processing errors are considered legitimate grounds for complaint.

Complaints are accepted within 14 days of the delivery date.
It is usually not necessary to return the defective item, you can keep the defective item and receive a new one free of charge.
If a more detailed assessment of the defects is necessary, you will receive a free return label by email.
For textiles, you should wash the item immediately after delivery, taking into account the care instructions. Any pressure residues can disappear.
Fill out the form below and attach a photo showing the defect.

Land/Region