Clear manufacturing and processing errors are considered legitimate grounds for complaint.
- Complaints are accepted within 14 days of the delivery date.
- It is usually not necessary to return the defective item, you can keep the defective item and receive a new one free of charge.
- If a more detailed assessment of the defects is necessary, you will receive a free return label by email.
- For textiles, you should wash the item immediately after delivery, taking into account the care instructions. Any pressure residues can disappear.
- Fill out the form below and attach a photo showing the defect.
